Privacy Policy

Who we are

myEZvoice is a communication app made by EZ Voice LLC, a family company in Fort Pierce, Florida. It was built by a father for his nonverbal son, and it is sold to families and schools who need the same thing. Questions about this policy go to the contact at the bottom of the page.

What stays on the device

Everything that makes the app personal lives in the device's own storage and nowhere else:

• Boards, buttons, and phrases, including every customization a family makes.
• Photographs. A photo added to a button is written to that device only. It is never uploaded and never included in anything shared between devices, and it is gone when the person is removed or the app is deleted. Nothing in our service can receive a photograph even by accident: the app removes them before anything is sent, and none of our endpoints will accept one.
• The arrangement of the home screen and every setting the family changes.

Deleting the app from a device deletes all of it.

Usage data, and why we collect it

We collect usage data for one reason: to see how the app works for the people using it, and to look for ways to improve it. It goes to our own server. It is never sold or shared, and it is never used for advertising.

• The grade level of the person using the app. It is the only thing we collect about them.
• A random code the app makes up for the device, so we can count how many devices are in use. It is not tied to a name, a phone number or an account, and we keep only the count, never a list of devices.
• How the app is used: which screens are opened and how often, which of the app's phrases are spoken and how often, and when buttons are added, changed or moved. A change is recorded by where in the app it happened, never by what the button says. The words on buttons a family makes are never sent.
• Problems the app runs into, such as a tap that did nothing.

None of it is linked to a person. Usage records are deleted after 180 days.

What we never collect

• No user accounts, usernames, or passwords for the person using the app.
• No name, date of birth, location, email address, attendance or assessment data for the person using the app. Their grade level is the only thing collected about them, as described above.
• No advertising, no tracking scripts, and no third-party analytics code running inside the app. Usage data goes only to our own server, as described above.
• No sale or sharing of data with anyone, for any purpose. There is nothing to sell.

The app cannot identify its user. There is no profile of the child anywhere in our systems.

What leaves the device, and only when the feature is used

Each item below happens only when someone uses that feature. None of it is attached to an account or an identity, because there are none.

• Speaking in the natural voice. When a phrase is spoken in the upgraded voice, the text of that phrase is sent to our server over an encrypted connection so it can be turned into speech. The audio that comes back is kept on the device and also on our server, filed under the words themselves, so the same phrase is never made twice. That file records the words and nothing else: not who said them, not when, not from which device. How often the app's phrases are spoken is counted separately, as usage data, as described above. Phrases are capped at a few hundred characters.
• The SOS Family Alert button. Pressing it sends the alert message, the time, and the device's location at that moment to the family contacts the parent set up, by text message and email. Location is shared only during an emergency alert and at no other time.
• Sending a text message. The app sends only a person label, such as "mom." The actual phone number is stored in our server settings, entered by the parent, and is never present in the app itself. The message is delivered as a normal text. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not share mobile phone numbers or text-message consent with third parties or affiliates for marketing or promotional purposes. Recipients can reply STOP to stop texts from this number and HELP for help.
• Family Sync. If a family turns on sync, the details a parent entered for their own family members, which can include a name, phone number, email, address and birthday, together with button labels and the button arrangement, are stored in a small cloud store so the family's devices can share one setup. Teachers, school staff and friends carry a name and a picture only; there is nowhere in the app to put a phone number or a birthday for them. Nothing about the child himself is stored, on our server or anywhere else: he is not an entry in the app at all, so his name, his birthday and his details have nowhere to live. Reading or writing any of this requires the family's own password. Photographs are never synced.
• Voice notes. If a parent records a voice note for their child, the recording is held in the same password-guarded store until the child's device plays it. Nothing is kept longer than three days, and at most the twenty most recent are held at any time. Three days is simply long enough that a phone which was off, flat or out of signal still got the message.

The services that carry it

We do not run our own phone lines or servers, so the features above pass through well-known providers doing one job each: our hosting provider serves the app, a messaging provider delivers texts and emergency alerts, an email provider delivers the email copy of an alert, a speech provider turns phrase text into audio, and a storage provider holds the password-guarded family settings. Each receives only what its job requires and none of it is tied to an account or a profile, because the app has neither. Text messages and emails, once delivered, also exist on the receiving phone and with the carriers, the same as any text or email.

Text messages: how people agree, and how to stop them

myEZvoice can send a short text on the child's behalf to a family member or caregiver, and a Family Alert with the child's location to the people the parent chose. Nobody signs up for these texts on a website. The parent or guardian asks each person first, in person or by phone, and enters that person's mobile number in the app's password-protected Settings only after they say yes. The app reads, under the number field: "Add a number only for someone who has agreed to receive texts from this app."

What the parent says before adding a number:

"I am setting up the myEZvoice app for [child's name]. It lets [him/her] send short texts to family, such as 'I love you' or 'Can you come get me?', and a Family Alert with [his/her] location if [he/she] needs help. The texts come from the app's number, not from a person, so you cannot reply to them. Is it okay if I add your mobile number so [he/she] can text you? You can reply STOP at any time to stop the texts, or HELP for help."

Every text ends with "Reply STOP to opt out." Reply STOP to stop all texts from this number, including Family Alerts, and START to receive them again. Reply HELP for help, or write to us through the support page. Message and data rates may apply. Texts are sent only when the child taps a phrase or the Family Alert button; there are no marketing messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Texts are sent by EZ Voice LLC.

Children

myEZvoice is used by children and teenagers, so this part is stated plainly. The app never collects the name, date of birth or location of the person using it. There is no sign-up and no name field for the user. The only thing collected about them is their grade level, and the device's random code is used only to count devices. The information in Family Sync is entered by a parent or guardian, about people the family chooses, guarded by the family's password. A photograph of a person is only ever on the device where the family added it.

Keeping it and deleting it

• Everything on the device: delete the app and it is gone.
• Family Sync settings: overwritten each time the family saves, and removed entirely on request.
• Voice notes: nothing is kept longer than three days, and at most twenty at a time. Removed sooner on request.
• Family Alerts and text messages: delivered and done. We do not keep a message history in the app or a log of what a child said. Our server keeps a short delivery record, that a message was attempted, for whom by label, and whether the carrier delivered it, so a parent can see why a text did not go. It never holds the words or the phone number, and it holds only the last few hundred attempts.

To have anything removed, contact us and we will do it and confirm.

Changes and contact

If this policy changes, the date at the top changes with it, and a change will never quietly add collection this page says does not happen. Questions and removal requests: EZ Voice LLC, Fort Pierce, Florida, by email to frank@myezvoice.com or through the support page.