Something not working? Tell us.
myEZvoice is how somebody talks. When it goes wrong it is not an inconvenience, it is a person who cannot be heard, so we treat it that way. Write to us or use the form below. Every message is read by a person here, and if you leave an email address we write back to it.
For anything: a problem, a question, a request, a complaint, or a feature you wish the app had. Tell us the phone or tablet you are using and what you were doing when it happened. That is usually enough for us to find it.
Things worth trying first
These are the five we are asked about most. If none of them is your problem, write to us and we will look at it.
A picture you changed still looks like the old one
The app keeps pictures on the device so the boards open instantly and work with no signal. When you replace one it can take a moment to catch up. Close the app completely and open it again and the new picture will be there.
The voice sounds different from usual
myEZvoice uses our voice when it can reach us and the phone's own built-in voice when it cannot. If the voice changes, the phone is offline or our voice service is busy. Nothing is lost, and every phrase still speaks.
Two phones in the family do not match
Family Sync shares boards, phrases and people between the phones that hold the same Family Code. The order you arrange buttons in on a phone is that phone's own, and sync will not rearrange it. Photographs stay on the device that chose them and are never sent to us.
You are setting up a new phone
Open Settings on the phone that is already set up, make a backup, and restore that file on the new phone. Everything comes across except the photographs, which stay on the device they were added to.
You cannot get past the family password
The password only guards the editing screens, never the talking. Somebody can always open the app and speak. If you have lost it, write to us from the email address you registered with and we will help you reset it.
In an emergency
The SOS Family Alert sends a text to the family, with a location if the phone will give one. It is not a 911 service. myEZvoice is not a medical device and does not replace calling 911. If somebody is in danger, call 911 first.